Current State

• Organisation structure, responsibilities, capabilities and competencies
• Processes
• Technology – applications, functionality, infrastructure.

For each aspect of change, we define the target solution and how it will be achieved.

• Future solutions are unambiguously defined
• Work packages, resources and timing are accurately estimated.

Pilots and Prototypes

Change Communication to support the organisational change management plan

Organisational Transition

User Acceptance to ensure solutions are fit for purpose.

Technology Acquisition, Development and Installation

Based on the detailed designs, the technology components will be built.

Communication is vital throughout change programmes for case management, establishing commitment, encouraging participation, and ensuring alignment between BRD and component outputs.

Operational Readiness and User Acceptance

The formal acceptance by the organisation that the solution is sufficiently fit for purpose.

Criteria will have been set in advance to define what type and degree of non-conformity might be tolerated for the sake of achieving live operation.

User Acceptance will always be conducted in a planned and structured manner to ensure reliable results.

Solution rollout, continuous improvement and high levels of guidance and support beyond which we focus on delivering optimum business benefits.